Refund Policy

Billing review

If a payment was duplicated, credits were not delivered, or you believe a charge is incorrect, submit a request through Contact us. Include your order number, account email, payment date and a description of the issue. Do not include passwords or full payment card details.

We review the order, payment status, credit delivery and usage before confirming a refund decision. A request is not confirmation that a refund has been approved. Any rights that cannot be excluded under applicable law remain unaffected.

Used and unused credits

Credit packages have the quantity and validity displayed on the pricing page. Explain whether any purchased credits have been used when requesting a review. Credits already used to perform a completed generation are not automatically restored because the creative result differs from your expectations. AI outputs vary with the model and input.

Failed generation tasks

A task reported as failed by the generation service uses the platform's credit reversal process. This restores eligible credits; it is separate from returning money to a payment method. Check billing and credit history and contact support with the task ID if the balance appears incorrect. Avoid repeatedly submitting the same task while its status is pending.

Subscription cancellation

Where your account has an active recurring subscription, use billing management to request cancellation. Cancellation prevents renewal according to the subscription status shown in your account; it does not itself refund a previous payment. One-time credit packs do not renew automatically.

Refund processing

An approved monetary refund is processed through the original payment provider and normally returns through the original payment method. Arrival time depends on the provider and bank. We will communicate the decision and any available transaction reference in your support ticket. If processing fails, contact support through the same ticket.

Contact

Open Contact us to create a support ticket, and use your support history to follow its progress. This page does not promise a fixed response period or an unconditional refund window.