How can we help?
Find answers about creating, your credits, and your account.
How do I create an image?
Open Create Image, describe what you want, and select the supported model and settings. Review the credit estimate before generating.
Can I turn an image into a video?
Yes. Choose Image to Video in the video workspace and upload a reference image. You can also send a completed image to the video workspace.
Where can I find my creations?
Sign in and open My Creations. Your saved tasks and results are linked to your account, so you can return after refreshing the page.
What happens when a task fails?
The task shows a failure state. Eligible deducted credits are returned through the task system. Check Credit History and contact support if something looks incorrect.
How are credits calculated?
Image quality, the selected model, and video duration can change the cost. The generate button shows an estimate based on your current settings.
Are my creations private?
New creations are private by default and account records require your sign-in. A direct media URL supplied by a provider may still be accessible to anyone holding that link. See the Privacy Policy for details.
Which image files can I upload?
Use PNG, JPG, or WebP images within the limit shown beside the uploader. The image count depends on the model.
Can I get a refund?
Read the Refund Policy, then send a support request with your order number and a description of the issue. Canceling renewal and requesting a refund are different actions.
Can I generate without an account?
You can explore the tools and examples first. Sign in when you are ready to generate so your task and credits can be saved to your account.
How do I edit an existing image?
Open Image Editor, upload your image, and describe what to change. The result can be downloaded or used as the starting point for another creation.