Zombie AI TrendRefund Policy
Last updated: October 19, 2026
One payment per video
Each customized 720p video costs USD $4.99 once. Cancelling checkout before a completed payment leaves an unpaid draft. A pending video is not a reason to create another purchase.
Technical generation failures
When the service confirms that reference review or video generation has failed, it automatically requests a full refund to the original payment method. The private order page shows whether the refund is pending or has been processed. Bank processing and provider availability can affect when the money appears in your account.
Uncertain submissions
A network interruption may prevent the service from immediately knowing whether the provider accepted a task. An order marked for support review is checked before any resubmission or refund decision, so the same video is not purchased twice. Contact support with the order number and keep the existing order link.
Completed videos
AI-generated faces, hands, movement, audio and transitions may differ from the sample and story plan. A change of mind or a request for new photos after successful delivery is not an automatic refund. Contact support if the delivered file is inaccessible or appears to have a technical problem. Applicable consumer rights remain unaffected.
Refunds needing attention
A refund can remain pending or fail at the payment provider. If the order says the refund needs review, contact support with the order number. Do not submit payment card details or your private video link in a public message.